Customer Care
At River City Moving, we deeply value our customers and take great pride in delivering attentive, reliable service. Customer care is at the heart of everything we do, and we are committed to ensuring a positive experience on every move. However, we understand that concerns may occasionally arise, and when they do, we encourage you to bring them to our attention. We are here to listen, address the issue promptly, and work toward a fair and satisfactory resolution. If a customer concern cannot be fully resolved by the on-site supervisor, we encourage you to submit a formal complaint using our Customer Complaint Form. This process ensures that your issue is properly reviewed and addressed by management so we can work toward a timely and satisfactory resolution.
To Submit a claim click this link:
https://docs.google.com/forms/d/1vGmxZ-fzSJkrx1nvU8D2VYsgkfZcuCTKG4sZsoyCDp8/edit
RIGHTS & RESPONSIBILITIES BOOKLET
https://drive.google.com/file/d/1ERAeWlFL0a-zFTSzZNLl35jYK20sbJWF/view?usp=share_link
The following information is provided to assist our customers in the event that arbitration becomes necessary. While we strive to resolve all concerns promptly and fairly, this guidance outlines the process and resources available should arbitration be required.
https://docs.google.com/document/d/1-q_XL6pv934_-NO7PNjtt7VU6mh62QU4Uuvkh8iCCyI/edit?usp=sharing
ARBITRATION ENROLLMENT CERTIFICATE
