Moving is stressful enough — you shouldn’t be surprised by the small but necessary costs that keep your belongings safe. Below is a simple, friendly introduction you can place at the top of your “Supply Fees” page to explain why these charges exist, how they’re calculated, and what customers can do to avoid them.

We charge modest supply fees to cover the high-quality materials our crews use to protect your home and possessions during loading, transport, and delivery. These supplies — sturdy boxes, mattress bags, furniture pads, stretch wrap, heavy-duty tape, and specialty crates — help prevent damage and make the move faster and more efficient. Wherever possible we offer reusable options and eco-friendly materials.

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Ways to reduce or avoid supply fees:

• Supply your own boxes, packing and wrapping materials — we’ll happily use them and reduce your bill.

• Choose partial packing (you pack some items, we pack the rest) to cut costs.

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If you have questions about any specific item or need a custom packing solution, contact our customer care team — we’ll explain each charge and include suggested alternatives in your estimate.